Welcome Webster Bank Customers

Helpful information as we welcome you to United Bank

If you are a Webster customer and have questions about your
transition to United, call us toll-free at 1-888-403-4212.

Who is United Bank?

United Bank is a $7.2 billion, Connecticut state charted bank headquartered in Hartford, Connecticut with 54 banking locations throughout Connecticut and Massachusetts that offers a full suite of banking products and services tailored to meet your financial needs. We are a like-minded bank who is committed to the same customer service you’re accustomed to at Webster Bank. We are also strong community partners, contributing over $1.1 million to nonprofit organizations in the communities we serve.

What is the specific agreement between United Bank and Webster Bank?
United Bank is purchasing six Webster Bank branches and converting them to United Bank branches.
Which webster branches are included in this agreement with united?

We will be welcoming Webster Bank customers from the following branches in Connecticut, Massachusetts and Rhode Island to United Bank:

Connecticut:
Waterford: 124B, Boston Post Road
Groton: Groton Shopping Center, 654 Long Hill Road
Massachusetts:
West Springfield: 50 Elm Street
Springfield: 1355 Boston Road
East Longmeadow: 62 Center Square
Rhode Island:
Westerly: 48 Franklin Street
WHAT DOES IT MEAN WHEN YOU SAY UNITED BANK PURCHASED SIX WEBSTER BRANCHES?
It means that United Bank and Webster Bank entered into an agreement where personal and business banking customers who have deposit accounts in those branches will become United customers. This also means that these six branches will become United Bank branches. Deposit accounts include: customer deposit accounts: all passbook accounts, statement savings accounts, checking, Money Market and NOW accounts and CDs. The agreement also includes overdraft lines of credit tied to checking accounts – no other loans.
WHO IS UNITED BANK?
United Bank is a $7.2 billion, Connecticut state charted bank headquartered in Hartford, Connecticut with 54 banking locations throughout Connecticut and Massachusetts. We offer a full suite of banking products and services tailored to meet our customers banking and financial needs. You’ll be pleased to know that we are a like-minded bank who is committed to the same customer service you’re accustomed to at Webster and we are a generous community partner in the communities we serve.
WHAT DOES THIS MEAN FOR ME?
If you bank at one of these Webster branches, you will become a United customer and bank with another great organization and like-minded partner who is committed to the same customer service you’re accustomed to at Webster Bank. The banking products will be replicated as close as possible; you’ll bank with many of the same retail bankers; the deposit rates you secured at Webster are not changing; and you do not need to do anything at this time. We are prepared to make this transaction a seamless one for Webster customers.
DOES THIS MEAN WE’RE UNITED BANK CUSTOMERS NOW?
Not yet and you should continue to bank as you normally do until further notice. We anticipate the branch and account conversion to take place over Columbus Day Weekend – October 5-8. Your branch will open as a United Bank branch on October 9 and you will be a United Bank customer at that time.
WHAT HAPPENS TO MY WEBSTER BANK ACCOUNT NUMBER AND ROUTING NUMBER?
Your current account number will not change. What will change is your 9-digit routing number which will become: 211170318.
THREE OF THE WEBSTER AND UNITED BANK BRANCHES ARE IN VERY CLOSE PROXIMITY…SO WILL THERE BE ANY BRANCH CLOSURES?

After careful and thoughtful planning while always keeping customers and employees top-of-mind, we will be taking the following action:

  • We are closing the United Bank branch at 95 Elm Street, West Springfield and consolidating it into the Webster branch at 50 Elm Street, which is right across the street.
  • United’s branch at 459 Main Street in Indian Orchard (Springfield) will close. All banking activity in that branch will consolidate into the Webster branch at 1355 Boston Road in Springfield, which is only one mile away from the Indian Orchard branch.
  • United Bank’s branch located at 94 Shaker Road in East Longmeadow will close. All banking activity in that branch will consolidate into the Webster branch nearby at 62 Center Square in East Longmeadow.
WHO SHOULD WE CONTACT IF WE HAVE QUESTIONS OR COMMENTS?
Until the conversion over Columbus Day Weekend, we encourage you to have conversations with the team you bank with at your current branch. Starting October 9, Webster personal banking customers should call us toll-free at 888-403-4212. Cash management customers will be able to get their questions answered by calling 1-844-281-0290 or emailing our support team at CashManagementSupport@BankatUnited.com.
HOW CAN I LEARN MORE ABOUT UNITED BANK?
Our Welcome Kit puts you first. Click on the Welcome Kit below for more helpful information and additional FAQs to help make your transition to United Bank as seamless as possible.
WHAT DID THE BANK ANNOUNCE?

United Bank announced that we are purchasing the following six Webster Bank branches in Connecticut, Massachusetts and Rhode Island:

Connecticut:
Waterford: 124B, Boston Post Road
Groton: Groton Shopping Center, 654 Long Hill Road
Massachusetts:
West Springfield: 50 Elm Street
Springfield: 1355 Boston Road
East Longmeadow: 62 Center Square
Rhode Island:
Westerly: 48 Franklin Street
WHAT DOES THIS MEAN?

United Bank signed a definitive agreement with Webster Bank to purchase the deposit accounts at the six locations listed above and converting them into United Bank branches. All loans from these branches will remain with Webster.

United Bank will assume the personal and business banking deposits only at these six branches, including checking, savings, overdraft lines of credit tied to checking accounts, IRAs and CDs belonging to households and business customers. 

In addition to assuming $120 million in deposits, by purchasing these six Webster branches we are increasing our presence in Western Mass where we already enjoy significant franchise value; building greater brand recognition and banking opportunities along the shoreline – which we feel is a strong market for us; and expanding our branch banking network into Rhode Island. Furthermore, we look forward to welcoming the talented branch staff at these six Webster branches who will join forces with our United Bank Team.

WHEN WILL THE WEBSTER CUSTOMERS BECOME UNITED CUSTOMERS?
As of today, we are planning on converting customer accounts and the six Webster branches to United Bank branches in the fall of 2018.
THREE OF THE WEBSTER AND UNITED BANK BRANCHES ARE IN VERY CLOSE PROXIMITY….SO WILL THERE BE ANY BRANCH CLOSURES?

After careful planning while always keeping customers and employees top-of-mind, we will be taking the following action:

  • We will be closing the United Bank branch at 95 Elm Street in West Springfield. All banking activity in that branch will consolidate into the Webster branch at 50 Elm Street, which is conveniently located right across the street.
  • United’s branch at 459 Main Street in Indian Orchard (Springfield) will close. All banking activity in that branch will consolidate into the Webster branch at 1355 Boston Road in Springfield, which is only one mile away from the Indian Orchard branch.
  • United Bank’s branch located at 94 Shaker Road in East Longmeadow will close. All banking activity in that branch will consolidate into the Webster branch nearby at 62 Center Square in East Longmeadow.
WHAT DOES THIS MEAN FOR THOSE OF US WHO BANK AT 95 ELM STREET, INDIAN ORCHARD AND EAST LONGMEADOW BRANCHES?

This is great news for United Bank customers who transact at 95 Elm Street/West Springfield, Indian Orchard and East Longmeadow. After the conversion, the West Springfield-United Bank customers will now bank at a newer branch right across the street that offers lobby and drive-up banking. They will benefit from an easier and more convenient parking lot in which to enter and exit. Also, United Bank customers will still have access to the separate drive up branch in West Springfield at 52 Van Deene Avenue – if that’s how they choose to bank with us.

For our customers who bank at our Indian Orchard branch that we are closing, the Webster branch into is only about one mile away. It’s a newer branch and closer to busy retail activity in that area. As a result, customers will have the added convenience of not having to make two stops at two different ends of town to do their banking and shopping. They will also continue to have the convenience of banking at our nearby Ludlow branch (528 Center Street).

For customers who bank at our 94 Shaker Road location in East Longmeadow, you will also benefit from a more accessible banking location with good parking and a newer branch which is in an area with frequented shopping destinations.

WILL OUR FAVORITE BANKERS BE GOING AWAY?
United Bank employees you bank with now who work in these three branches will be based in the new nearby branches and will be there to continue serve your banking needs. And Webster employees who work at these six branches will be joining the United Bank team.

Our Welcome Kit for Webster Customers

To arrive in your mailbox this September.

Available online.

United Bank Debit MasterCard

Banking Over Columbus Day Weekend

Approximately two weeks before the conversion weekend (Columbus Day Weekend, October 5-8) you will receive your United Bank Debit MasterCard/ATM cards that will replace your Webster Visa Debit Card/ATM card. It will include further instructions on activating your cards and when you must begin using your United Debit/ATM cards. Your branch will close over Columbus Day Weekend but will open on October 9 as United Bank and you will be a new United Bank customer at that time.

Woman on her computer

Online Banking

Starting end of day on October 5, you will no longer have access to Webster Bank online, mobile and telephone banking. On October 9, you will be able to set up your username and password by going to www.bankatunited.com and clicking on “Enroll in Online Banking” in the “Account Access” feature. Your user name remains the same as it is today. Your password will be set to the last four digits of your Social Security Number. When you first log in, you will be prompted to change your password. A number has been established to help Webster customers during this transition: 1-888-403-4212.

Webster Bank Customers

Read your Welcome Letter.

United Bank Customers
in Western Massachusetts

Read your Letter.

Press Release

Read the Press Release.