If you are a Webster customer and have questions about your
transition to United, call us toll-free at 1-888-403-4212.
United Bank is a $7.2 billion, Connecticut state charted bank headquartered in Hartford, Connecticut with 54 banking locations throughout Connecticut and Massachusetts that offers a full suite of banking products and services tailored to meet your financial needs. We are a like-minded bank who is committed to the same customer service you’re accustomed to at Webster Bank. We are also strong community partners, contributing over $1.1 million to nonprofit organizations in the communities we serve.
We will be welcoming Webster Bank customers from the following branches in Connecticut, Massachusetts and Rhode Island to United Bank:
After careful and thoughtful planning while always keeping customers and employees top-of-mind, we will be taking the following action:
United Bank announced that we are purchasing the following six Webster Bank branches in Connecticut, Massachusetts and Rhode Island:
United Bank signed a definitive agreement with Webster Bank to purchase the deposit accounts at the six locations listed above and converting them into United Bank branches. All loans from these branches will remain with Webster.
United Bank will assume the personal and business banking deposits only at these six branches, including checking, savings, overdraft lines of credit tied to checking accounts, IRAs and CDs belonging to households and business customers.
In addition to assuming $120 million in deposits, by purchasing these six Webster branches we are increasing our presence in Western Mass where we already enjoy significant franchise value; building greater brand recognition and banking opportunities along the shoreline – which we feel is a strong market for us; and expanding our branch banking network into Rhode Island. Furthermore, we look forward to welcoming the talented branch staff at these six Webster branches who will join forces with our United Bank Team.
After careful planning while always keeping customers and employees top-of-mind, we will be taking the following action:
This is great news for United Bank customers who transact at 95 Elm Street/West Springfield, Indian Orchard and East Longmeadow. After the conversion, the West Springfield-United Bank customers will now bank at a newer branch right across the street that offers lobby and drive-up banking. They will benefit from an easier and more convenient parking lot in which to enter and exit. Also, United Bank customers will still have access to the separate drive up branch in West Springfield at 52 Van Deene Avenue – if that’s how they choose to bank with us.
For our customers who bank at our Indian Orchard branch that we are closing, the Webster branch into is only about one mile away. It’s a newer branch and closer to busy retail activity in that area. As a result, customers will have the added convenience of not having to make two stops at two different ends of town to do their banking and shopping. They will also continue to have the convenience of banking at our nearby Ludlow branch (528 Center Street).
For customers who bank at our 94 Shaker Road location in East Longmeadow, you will also benefit from a more accessible banking location with good parking and a newer branch which is in an area with frequented shopping destinations.
To arrive in your mailbox this September.
Approximately two weeks before the conversion weekend (Columbus Day Weekend, October 5-8) you will receive your United Bank Debit MasterCard/ATM cards that will replace your Webster Visa Debit Card/ATM card. It will include further instructions on activating your cards and when you must begin using your United Debit/ATM cards. Your branch will close over Columbus Day Weekend but will open on October 9 as United Bank and you will be a new United Bank customer at that time.
Starting end of day on October 5, you will no longer have access to Webster Bank online, mobile and telephone banking. On October 9, you will be able to set up your username and password by going to www.bankatunited.com and clicking on “Enroll in Online Banking” in the “Account Access” feature. Your user name remains the same as it is today. Your password will be set to the last four digits of your Social Security Number. When you first log in, you will be prompted to change your password. A number has been established to help Webster customers during this transition: 1-888-403-4212.