Access your accounts anytime, day or night with our 24-Hour Banking Services


Account information is just a phone call away with TeleBank, our automated account information line. TeleBank provides answers to your most commonly asked banking questions when you need them. Just dial 413-787-1234 or 1-866-320-8780 to get started.

PersonalBank Online Banking and Bill Pay

PersonalBank from United Bank is an innovative program allowing our customers to access their accounts 24-hours a day, seven days a week. And best of all PersonalBank is completely free! With PersonalBank you can:

  • Check balances – anytime, day or night
  • Access eStatements
  • Download statement information to Quicken™ or Microsoft® Money™
  • Transfer funds between accounts
  • Pay bills online
  • Receive account alerts

Not using our free and secure Online Banking yet? Click here for an online demonstration and see how easy and convenient it is! Then click here to sign up for PersonalBank Online Banking and Bill Pay today.

Mobile Banking

Take PersonalBank everywhere you go! Using our Mobile Banking app, you can bank on the go using your smartphone or mobile device.

With Mobile Banking you can:

  • Check your balance
  • Transfer funds
  • Pay your bills
  • Receive text alerts
  • Add Free Account Alerts

Do all this and more with Mobile Banking from United Bank. Access your United Bank accounts anytime, anywhere via your cell phone or other mobile device. It’s easy. It’s secure. And it’s totally free with our PersonalBank online banking app.

Click here for more information.

ATM Card

Access your accounts 24 hours a day, 7 days a week with your United Bank ATM Card. ATM cards are available with any United Bank statement checking or savings account. With your United Bank ATM you can:

  • Withdraw cash, check account balances and transfer funds at any ATM within the NYCE/Cirrus network
  • Make deposits, or loan and mortgage payments at any United Bank ATM
  • Use your ATM card to make point-of-sale purchases where ATM cards are accepted
  • Receive free account text alerts

Surcharge-Free ATMs

Access surcharge-free ATMs at select banks throughout Massachusetts through the SUMSM Program. Look for the SUM logo at ATMs statewide.

Visa®® Debit Card

Our Visa Debit Card offers the same 24-hour convenience of an ATM Card, plus the buying power of Visa. Use it to make purchases anywhere you see the Visa symbol. The amount is automatically deducted from your checking account and detailed on your monthly statement. Visa Debit Cards are available with all United Bank checking accounts.

Please note: Due to repeated reports of fraudulent activity involving debit card transactions in the following countries, United Bank has blocked the use of our debit cards in these areas – Algeria, Angola, Belarus, Benin, Brazil, Bulgaria, Cameroon, China, Congo, Cote D’Ivoire, Cuba, Egypt, Ghana, Ivory Coast, Korea, Liberia, Libya, Malaysia, Morocco, Mozambique, Nigeria, Pakistan, Philippines, Romania, Russia, Senegal, South Africa, Sudan, Syria, Syrian Arab Republic, Taiwan, Tanzania, Thailand, Tunisia, Turkey, Ukraine and Zimbabwe.

Verified by Visa

Protect your Visa Debit Card when you shop online by registering today for Verified by Visa. Click here to register.