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12 Simple Steps to Help Make Mobile Banking Safe & Secure

12 Simple Steps to Help Make Mobile Banking Safe & Secure

At United Bank, we have dramatically enhanced our mobile banking capabilities over the past 18 months (mobile check deposit, Apple Pay, online bill pay, online account opening and “Pause-It”) while remaining focused on establishing sophisticated safeguards and implementing industry best practices to help make our customers benefit from a safe and secure banking experience.  Frankly, your preferences in how you bank with us are changing and as your financial institution we need to change along with them.

According to Statista, which collects comprehensive statistics and studies from more than 18,000 sources, there were as few as 36 million banking customers in 2009 using mobile banking services versus the 111 million people expected to use this service in 2016.

Moreover, other studies and reports in the banking industry say that as Americans become increasingly content using their smart phone to conduct basic banking transactions (a very popular downloaded app), security still remains a large inhibitor for others who are not yet comfortable using mobile banking.
Therefore, as we see this shift in mobile banking adoption and embrace the “digital revolution” that is occurring in our industry, we thought this would be an opportune time to share with you – or remind you of – the 12 simple steps you can take to protect your mobile device and help make your mobile banking experience safe and secure (the 12 steps below were provided by the American Bankers Association):
  • Use the passcode lock on your smartphone and other devices. This will make it more difficult for thieves to access your information if your device is lost or stolen.
  • Log out completely when you finish a mobile banking session.
  • Protect your phone from viruses and malicious software, or malware, just like you do for your computer by installing mobile security software.
  • Use caution when downloading apps. Apps can contain malicious software, worms, and viruses. Beware of apps that ask for unnecessary “permissions.”
  • Download the updates for your phone and mobile apps.
  • Avoid storing sensitive information like passwords or a social security number on your mobile device.
  • Tell your financial institution immediately if you change your phone number or lose your mobile device.
  • Be aware of shoulder surfers. The most basic form of information theft is observation. Be aware of your surroundings especially when you’re punching in sensitive information.
  • Wipe your mobile device before you donate, sell or trade it using specialized software or using the manufacturer’s recommended technique. Some software allows you to wipe your device remotely if it is lost or stolen.
  • Beware of mobile phishing. Avoid opening links and attachments in emails and texts, especially from senders you don’t know. And be wary of ads (not from your security provider) claiming that your device is infected.
  • Watch out for public Wi-Fi. Public connections aren't very secure, so don’t perform banking transactions on a public network. If you need to access your account, try disabling the Wi-Fi and switching to your mobile network.
  • Report any suspected fraud to your bank immediately. 
For more information on how we partner with our customers to safeguard their personal and sensitive financial information, visit the United Bank Security Center.

United Bank is a leading community bank in New England, with banking locations in Connecticut and Massachusetts.